Privacy Policy

Last updated: December 20, 2025

At Entdecke Travel, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how ENTDECKE VIETNAM TRAVEL TRADING COMPANY LIMITED, operating under the brand Entdecke Travel and the website entdecke.travel, collects, uses, stores and protects personal information when you visit our website, contact us, make a booking request, or use our travel services.

Our approach is simple: we collect and use personal information only when reasonably necessary to communicate with you, arrange your travel services and provide a reliable booking experience.

1. Who We Are

ENTDECKE VIETNAM TRAVEL TRADING COMPANY LIMITED

Trading name: Entdecke Travel

Address:
No. 8, Lane 10, Area A, Vegetable Research Institute, Gia Lam Commune, Hanoi, Vietnam

Email: entdecketravel@gmail.com

Website: entdecke.travel

In this Privacy Policy, “Entdecke Travel”, “we”, “us” and “our” refer to ENTDECKE VIETNAM TRAVEL TRADING COMPANY LIMITED.

2. Information We Collect

We may collect personal information when you contact us, request a tour, submit a booking form, or communicate with us about your travel arrangements.

Depending on the service you request, the information may include:

  • Full name
  • Email address
  • Phone number or WhatsApp number
  • Nationality
  • Number of travellers
  • Travel dates
  • Hotel or accommodation information
  • Pickup and drop-off information
  • Tour, cruise or transfer preferences
  • Dietary requirements or other special requests
  • Information required to arrange specific travel services
  • Other information you voluntarily provide when communicating with us

We aim to collect only information that is relevant and reasonably necessary to provide or arrange the travel service you request.

Passport and Travel Document Information

Some tours, cruises, transportation services and other travel arrangements may require passport or travel document information.

When such information is required, we may request it directly from you and use it only for legitimate travel-related purposes, such as passenger registration, check-in, permits or other requirements of the relevant service provider or local authority.

Please do not send passport or other sensitive travel document information through a website form unless we specifically request it.

3. Booking Requests and Reserve Now – Pay Later

Booking forms on our website are primarily used to submit a booking request and, where applicable, request that a service be held.

Submitting a booking form does not necessarily mean that your booking has been fully confirmed. We may contact you to confirm availability, pricing, pickup details and other arrangements before confirming your reservation.

Our website booking forms do not require you to enter credit card or debit card information.

For selected tours and cruises, we may request a deposit to secure your booking. Payment instructions will be provided separately when applicable.

This allows us to communicate with you directly and confirm the details of your travel arrangements before your trip.

4. How We Use Your Information

We may use your personal information to:

  • Respond to your enquiries
  • Process and manage booking requests
  • Confirm availability and travel arrangements
  • Arrange tours, cruises and transfers
  • Organise hotel pickup and drop-off
  • Communicate important information about your trip
  • Process or confirm deposits or other payments arranged separately from the website booking form
  • Communicate with you by email, WhatsApp, phone or another agreed communication channel
  • Handle special requests, including dietary requirements
  • Improve our website, services and customer experience
  • Understand how visitors use our website
  • Help prevent fraud, misuse and security incidents
  • Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to your travel enquiry, booking or legitimate business activities unless we have an appropriate lawful basis to do so.

5. Sharing Information With Travel Service Providers

To provide the travel services you request, we may need to share relevant information with trusted service providers involved in your booking.

Depending on your itinerary, these providers may include:

  • Cruise operators
  • Tour operators
  • Transportation companies
  • Drivers
  • Tour guides
  • Hotels and accommodation providers
  • Local activity providers
  • Other suppliers directly involved in delivering your booked service

For example, if you book a Ha Long Bay or Lan Ha Bay cruise, we may need to provide your name, passenger information, pickup details or other necessary information to the relevant cruise operator.

We aim to share only the information reasonably necessary to arrange and deliver the requested service.

We do not sell your personal information to third parties.

6. Google Analytics

We may use Google Analytics to understand how visitors use entdecke.travel and to improve our website and services.

Depending on the configuration of our website and analytics services, information collected may include:

  • Approximate geographic location
  • Browser and device information
  • Website interactions
  • Session information
  • Cookie-based identifiers
  • General website usage statistics

We do not intentionally configure Google Analytics to collect information such as your name, email address, phone number or passport details as analytics data.

Google Analytics may use cookies and similar technologies to measure interactions with websites and provide website usage statistics.

For more information about how Google handles information collected through websites and applications that use its services, please review Google’s privacy documentation.

7. Cookies

Our website may use cookies and similar technologies to:

  • Help the website function properly
  • Remember certain settings
  • Understand website traffic and usage
  • Improve website performance
  • Measure website effectiveness

Some cookies may be placed by third-party services, such as Google Analytics.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.

8. Email, WhatsApp and Other Communications

When you contact Entdecke Travel by email, WhatsApp, phone or another communication channel, we may retain the information you provide so that we can respond to your enquiry and manage your travel arrangements.

For example, we may use your contact details to:

  • Confirm your booking
  • Request missing travel information
  • Provide pickup instructions
  • Send itinerary updates
  • Inform you about changes affecting your trip
  • Answer questions before or during your journey

We do not use your contact details for unrelated marketing communications without an appropriate lawful basis or your permission where required.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to customer information is limited to individuals or service providers who need the information to perform their responsibilities or provide the requested travel services.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted over the internet.

If we become aware of a personal data incident that requires notification under applicable law, we will take the appropriate steps required by law.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Managing your enquiry or booking
  • Providing travel services
  • Handling customer service matters
  • Maintaining appropriate business and accounting records
  • Resolving disputes
  • Meeting legal or regulatory obligations

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Request restriction of certain processing
  • Withdraw consent where processing is based on consent
  • Object to certain types of processing
  • Request information about how your personal information is used or shared

To exercise a privacy right or ask a question about your personal information, please contact us using the details provided below.

We may need to verify your identity before responding to certain requests.

12. International Visitors

Entdecke Travel provides travel services in Vietnam and welcomes customers from around the world.

If you visit our website or book a tour from outside Vietnam, your information may be processed in Vietnam and may also be processed by service providers located in other countries where necessary to provide the requested service or operate our website.

Where required by applicable law, we will take appropriate measures when transferring personal information across borders.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including communication platforms, maps, travel platforms and other external websites.

We are not responsible for the privacy practices or content of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Children’s Privacy

Our website is intended for travellers and customers arranging travel services.

We do not knowingly use our website to collect personal information directly from children for purposes unrelated to providing travel services.

When a booking includes children, relevant information may be provided by a parent, guardian or accompanying adult as necessary to arrange the requested travel service.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable laws.

When changes are made, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle and protect personal information.

16. Contact Us

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a privacy-related concern, please contact us:

ENTDECKE VIETNAM TRAVEL TRADING COMPANY LIMITED
Entdecke Travel
No. 8, Lane 10, Area A, Vegetable Research Institute, Gia Lam Commune, Hanoi, Vietnam

Email: entdecketravel@gmail.com

WhatsApp: +84 868 228 730

Website: entdecke.travel

We are happy to answer reasonable questions about how your personal information is handled.

Entdecke Travel — Vietnam Tours, Cruises & Travel Services

We believe that a good booking experience starts with clear information, transparent communication and respect for your privacy.